We want you to feel comfortable and informed when making a purchase with us. In order to help you, we've compiled a list of our most frequently asked questions. If you have a question that isn't addressed below, please email email@example.com and we will get an answer back to you within 24 hours.
How should I clean my Anju jewelry?
Our jewelry is made of durable materials and treated to resist tarnishing. If a mixed metal item should discolor, you can use a gentle metal cleaner like Barkeeper’s Friend to polish it or a soft jewelry cloth. If our silver or pewter items tarnish or need cleaning, they can be cleaned with a jewelry polishing cloth or jewelry cleaner.
Where is Anju jewelry made? What is it made out of?
All of our jewelry is hand-made by talented artisans in India! Our mixed metal collection is a stainless steel base with copper and brass detailing. Our silver collection is made of silver-plated brass. Our pewter items are hand-cast pewter charms and pendants on waxed recycled cotton cord and stainless steel ear wires. All of the stones we use are natural agates, so colors and striations will vary from piece to piece unless noted in the item description.
Will my purchased item look exactly like the pictured item?
Due to the fact that our items are all made by hand using natural stones, there will be slight differences between pictured items and the items that you will purchase. It’s one of the hallmarks of handcrafted jewelry and adds to the beauty of our pieces since each one is an individual creation.
What does Final Sale mean?
Final Sale means an item is not eligible for return or exchange.
How do I measure my wrist to make sure a cuff will fit?
Using a measuring tape, wrap it comfortably around the part of your wrist where you’d like the cuff to sit, making sure it is slightly loose and not tight. While all of our bracelets are around 7” long, they can all be gently bent to accommodate smaller or larger wrists.
Is Anju jewelry hypoallergenic? What about nickel-free?
All of our jewelry is nickel-free and hypoallergenic.
Can I wear my jewelry in the shower?
All of our jewelry is coated to resist tarnishing, but we recommend avoiding contact with water, perspiration, harsh chemicals or lotions to keep your jewelry in the best condition.
I ordered something and I’m not happy with it. Can I return it?
Of course! We want you to love your jewelry. To return an item, simply email firstname.lastname@example.org within 30 days of your original invoice date and request a RMA number. Please include your name, order number and reason for return. We will email you back with a RMA number within 24 hours. Please include the RMA number on the outside of the box when shipping your return, as this will make processing your return faster. Returns will be processed within 5-7 days of us receiving your package. Refunds will be given in the original form of payment and for the merchandise amount only. For more information regarding returns or exchanges, please see our Shipping and Returns page here.
How will my order ship?
All United States orders ship USPS standard ground for a flat rate of $7.00. For orders over $50, we offer free ground shipping. International orders ship USPS and charges are calculated at checkout. International orders over $100 qualify for free shipping. We do offer expedited shipping (express and overnight) for an extra charge. For more information about shipping, please see our Shipping and Returns page here.
Do you offer free shipping?
We do! We offer free shipping on orders over $50 and free shipping on international orders over $100.
Do you offer coupon codes? Where can I find them?
We occasionally send out coupon codes for special deals and discounts to our email subscribers. To make sure that you receive these discounts, don’t forget to sign up for our emails! We also occasionally post special codes on our Instagram, Facebook and Twitter accounts, so be sure to follow along to keep up with the latest news!
Do you offer wholesale orders?
We gladly welcome wholesale orders. To create a wholesale account, please see the Wholesale section of our website or email email@example.com for more information.
I have a question that isn’t answered here. How can I contact you?
We’d love to hear from you! You can email us at firstname.lastname@example.org or reach out to us through our Instagram account, Facebook page or Twitter account. We typically respond to questions and comments within 24 hours.